USC research finds that a personalized, written thanks still matters

Many employees feel under-appreciated at work and would like a ‘thank you’ more often

Researchers with the USC Marshall School of Business found employees value written thanks over spoken expressions of gratitude and prefer their managers to deliver the message one-on-one instead of in front of larger groups. The recent study shows most workers – regardless of age or gender – would prefer to receive written thanks and find them more meaningful than a public praise.

The study’s authors first asked 58 professionals to journal for one month about their experiences with gratitude and expressions of thanks in the workplace. Next, they conducted an online survey of a national panel of 1,200 American professionals about their preferences for written and spoken thank-you’s at work.

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